21vip's Privacy Policy

1. Introduction

21vip ("we", "our", or "platform") provides a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") provides a detailed description of how your personal information is collected, processed, stored, and protected.

By using 21vip's website (21vip.cam), you are considered to have read, understood, and agreed to all the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy is consistent with and forms an integral part of our Terms and Conditions and Responsible Gaming policy. Our commitment to protecting personal information is a core foundation of our service.

2. Information Collection

We collect the following types of information:

2.1 Information You Provide Directly

When you register with 21vip or use our services, the information you voluntarily provide includes:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket or bank account number)
• Documents required for identity verification (copy of national ID card or passport)
• Residential address

2.2 Automatically Collected Information

When you use our platform, we automatically collect the following technical information:

• IP address and device type
• Browser type and version
• Operating system information
• Session logs and login times
• Page visit history and navigation patterns
• Transaction history and amounts

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes receive information from our payment partners and identity verification agencies. This type of information collection is done solely to comply with legal obligations and to ensure the security of your account.

3. Use of Information

21vip uses the information collected from you for the following purposes:

3.1 Service Delivery and Management

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Awarding bonuses and rewards
• Ensuring 24/7 Bengali customer support
• Resolving technical issues

3.2 Security and Compliance

• Preventing unauthorized access to your account
• Detecting and blocking fraudulent activity
• Complying with anti-money laundering (AML) obligations
• Ensuring protection of minors through age verification
• Implementing responsible gambling guidelines

3.3 Communication and Support

• Sending important account-related notifications
• Providing information about relevant promotional offers and bonuses (subject to your consent)
• Responding to customer service requests
• Informing you about changes to platform services

3.4 Service Improvement

We analyze user behavior to continuously improve our platform's functionality, security, and overall experience. Personally identifiable information is not used in this analysis.

4. Information Storage

21vip retains your personal information only for as long as it is needed for the relevant purpose and remains consistent with legal obligations.

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period in accordance with legal and regulatory requirements.
• Transaction Records: Records of financial transactions are retained to meet long-term legal requirements.
• Communication Records: Records of communications with customer service are retained for quality control and dispute resolution.

Once the retention period ends, your personal information is securely deleted or anonymized in a way that it can no longer identify you in any way.

5. Sharing Information with Third Parties

21vip does not sell your personal information. However, certain information may be shared with third parties in the following limited circumstances:

5.1 Service Provider Partners

For payment processing, we work with bKash, Nagad, Rocket, and bank transfer services. Only the information necessary to complete a transaction is shared with these partners. These partnerships are governed by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to provide necessary information as part of a court order, a lawful request from an investigating agency, or a legal process. Such disclosure is kept to the minimum necessary extent.

5.3 Security and Fraud Prevention

Limited information may be shared with relevant security service providers to detect and prevent fraudulent activity, identity theft, or other illegal activities.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer involving 21vip, user data may be transferred. In such cases you will be notified in advance and protection equivalent to this Privacy Policy will be ensured.

6. Cookie Policy

21vip uses cookies to improve your browsing experience and to keep the platform running smoothly.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Generate anonymous statistics to monitor and improve platform usage.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

7. Your Rights

As a user of 21vip, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can contact us at any time to find out what type of information we hold about you. We will try to respond to this request within 30 business days.

7.2 Right to Correction

If there is any error or incompleteness in the information we hold about you, you can request that it be corrected. This change can be made through account settings or through customer service.

7.3 Right to Deletion

In certain circumstances you can request that your personal information be deleted. However, if there are legal obligations, ongoing disputes, or account verification requirements, some information may be retained for a specified period.

7.4 Right to Opt Out of Marketing Communications

You can opt out of our promotional emails or messages at any time. However, the option to opt out of important account-related notifications is limited.

7.5 Right to Data Portability

You can request a copy of your information in a structured, commonly used format. Fulfilling this request generally takes 15 business days.

To exercise these rights, email [email protected] or contact us through our 24/7 live chat.

8. Security Measures

21vip follows the highest industry standards to protect your personal information. Our security measures include:

• SSL Encryption: All data transfers between your browser and our servers are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is protected using an advanced cryptographic hashing method.
• Two-Factor Authentication: You have the option to enable two-factor authentication (2FA) for additional security.
• Secure Data Centers: Our servers operate in secure data centers with both physical and digital security measures.
• Regular Security Testing: Our platform undergoes regular security audits and vulnerability assessments.
• Access Controls: Only authorized personnel can access your personal information, and only on a strict need-to-know basis.

That said, no method of data transmission over the internet or electronic storage is 100% secure. We strive for the highest level of protection, but we cannot guarantee absolute security. You are advised to use a strong password and not share your login details with anyone to help keep your account secure.

9. Protection of Minors

21vip strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor.

Age verification is a mandatory step in the registration process. If a user registers with false information and this is later detected, their account will be immediately closed and any balance may be forfeited.

If a parent or guardian believes their child has registered on our platform, please contact [email protected]. We will take prompt action and delete the relevant information.

10. Policy Changes

21vip may update this Privacy Policy from time to time. This Policy may be revised based on expansion of service scope, adoption of new technology, regulatory changes, or user feedback.

For significant changes, we will:

• Display a prominent notice on the website
• We will notify registered users via email
• We will obtain consent again where required

If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly. You can check the "Last Updated" date at the top of this page to find out whether the policy has been recently changed.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support

We will try to respond to your request within 30 working days. For complex matters this timeframe may be extended, in which case we will notify you.

For more information about your data protection rights, visit our FAQ page or visit the About Us page.